Privacy Policy
This Privacy Policy explains how localvan.in collects, uses, and protects your information when you use our website or mobile services. By accessing the platform, you agree to the practices described here.
We are committed to keeping your data safe and ensuring a transparent experience.
1Information We Collect
We collect information in the following ways.
a. Information you provide
- Name, mobile number, email
- Booking details such as pickup, destination, dates, and passenger information
- Vehicle details provided by owners
- Documents like RC, insurance, permits, and photos (owner side)
b. Automatic information
When you use our platform, we may automatically collect:
- IP address and device information
- Location data (when enabled)
- Browsing patterns and interaction data
- Cookies that improve website functionality
c. Third-party integrations
If you choose to sign in using WhatsApp, Google, or other services, we may receive limited profile data from those providers.
2How We Use Your Information
We use your information to:
- Process bookings and connect users with vehicle owners
- Improve the search and matching experience
- Send booking confirmations and updates
- Facilitate communication between users and owners
- Enhance safety, fraud prevention, and platform reliability
- Improve platform performance and develop new features
- Provide customer support
We do not sell your information to advertisers or external parties.
3Sharing of Information
Information is shared only in these cases:
a. With vehicle owners
When you place a booking request, your name, contact number, and trip details are shared with the selected vehicle owner.
b. With sub-users
Owners may share necessary booking details with their drivers or managers for trip coordination.
c. Service providers
We may use trusted vendors for:
- Payment processing
- WhatsApp/SMS communication
- Cloud hosting and storage
- Analytics and security
These providers follow strict confidentiality standards.
d. Legal compliance
We may disclose information if required by law, investigation requests, or to prevent fraud and misuse.
4Data Security
We take data protection seriously. Your information is protected through:
- Encrypted communication
- Secure servers and databases
- Access controls for sensitive data
- Continuous monitoring for suspicious activity
While we do our best to safeguard your data, no system can guarantee 100% security.
5Your Rights
You can:
- Access and update your profile information
- Request deletion of your data
- Disable notifications and promotional messages
- Withdraw consent for location access
- Contact our support team for privacy-related queries
6Cookies and Tracking
localvan.in uses cookies to:
- Keep you logged in
- Save your preferences
- Improve search performance
- Analyse platform usage for optimisation
You can change cookie settings in your browser at any time.
7Data Retention
We keep your data only for as long as needed to:
- Complete bookings
- Support platform operations
- Comply with legal obligations
You may request data deletion if you no longer use our services.
8Children's Privacy
localvan.in is not intended for children under 18. We do not knowingly collect information from minors.
9Updates to This Policy
We may update this policy occasionally to reflect improvements or regulatory changes. The latest version will always be available on the website.
10Contact Us
If you have any questions about privacy or data handling, reach us at:
Email: privacy@localvan.in
Support: support@localvan.in